Industries · Telecom
Acquisition, retail and field, across every circle.
Telecom competes on reach and activation: new connections won, retail counters serviced, the field network covered. Bharat Altum staffs the people who acquire customers and represent the operator on the ground, across circles. Where India connects, we run the workforce behind the SIM and the store.
The challenge
The workforce challenge in Telecom
Telecom runs a wide, distributed, target-driven workforce. Acquisition executives drive new connections and conversions in a market where switching is easy and competition is constant. Retail and store teams service exclusive outlets, multi-brand stores and recharge points across cities and towns. Field and distribution teams keep the channel covered, from urban high streets to deep rural reach.
The workforce is organised by circle, each with its own geography, language and market dynamics, so a one-size deployment does not work. Documentation and verification standards are tight, given regulatory requirements around new connections. Attrition in acquisition and field roles is high and directly erodes both gross adds and channel coverage. The challenge is running a large, dispersed, compliance-sensitive workforce across circles without losing reach or activation momentum.
ROLES
Roles we staff in this sector
01
Acquisition and sales executives (new connections)
02
Retail counter and store sales staff
03
Channel, distribution and field executives
04
Brand promoters and activation staff
05
Verification and documentation support
06
Tele-calling, customer service and back-office support
HOW WE DELIVER
How Altum delivers here
Circle by circle
We staff circle by circle, configured to each market rather than a single national template. Geo-fenced attendance ties teams to specific counters and territories, and the incentive engine is set to your gross-add and activation targets. HRMS dashboards give your circle and zonal leadership live visibility across retail and field.
Documentation discipline
Documentation and verification discipline is built into how we run the workforce, with compliance across states owned by a dedicated SPOC. Attrition control is run as a managed plan for acquisition and field roles, because churn here directly costs adds and coverage. Your named Account Lead owns the engagement, with a 72-hour escalation commitment, and payroll runs only after your approval.
Run acquisition and retail across every circle.
Run acquisition and retail across every circle.
Tell us your circles and your activation targets. We will build the workforce around them.
Unitech Cyber Park, Sector 39, Gurugram 122001 · 9953450011 · info@altum.co.in