Roles We Staff · Tele-Sales
Every call is a chance to close.
Tele-sales is where volume meets conversion, credit cards, loans, insurance, renewals, upsells, all won or lost on the phone. Bharat Altum staffs the callers who make the number every month, trained for the script and held to the target. From BFSI and insurance to telecom, edtech, and fintech, we run the desks that keep the pipeline moving.
THE REALITY
The operating reality
A tele-sales desk lives and dies by the number. Agents work a script, a dialler and a daily target, and the difference between a floor that hits and one that misses is selection, training and supervision. Conversion depends on people who can hold a conversation, handle rejection and stay on-message call after call.
The workforce is demanding to run. Attrition is high, ramp time is real, and quality and compliance have to hold on every call, especially in regulated categories like credit and insurance. Login discipline, talk-time and conversion all have to be visible in real time, not reconstructed at month-end.
ROLES
Roles we staff in this cluster
01
Outbound tele-sales and tele-calling agents
02
Inbound sales, renewals and upsell agents
03
Tele-collections agents
04
Lead qualification and pre-sales callers
05
Team leaders and floor supervisors
06
Quality, training and MIS support
HOW WE MANAGE
How Altum manages this workforce
Recruitment fit
We hire for voice, language, composure and the resilience the desk demands, screened for the category and the script so agents ramp faster and stay longer.
Login & talk-time discipline
Attendance, login hours and talk-time are captured in the system, so you see who was on the dialler and productive in real time, not after the campaign closes.
Custom incentive engine
We configure incentives per campaign, linked to conversion, renewal or collection targets, so payout and performance stay aligned and the floor stays motivated.
Quality & script adherence
Call quality and script adherence are monitored so conduct holds on every call, which matters most in regulated credit and insurance categories.
Attrition control
We track workforce health per campaign on a RAG view and act on early signals, because a churning desk resets ramp and breaks the number.
Account ownership
A named Account Lead, Payroll SME and Compliance SPOC own your account, with a 72-hour escalation path.
Staff the desks that make the number
Staff the desks that make the number.
Tell us your campaigns, categories and targets. We will build and run the tele-sales floor to match.
Unitech Cyber Park, Sector 39, Gurugram 122001 · 9953450011 · info@altum.co.in