INDUSTRIES
Field teams that recover, source and represent you correctly.
In BFSI, the field workforce carries your licence and your reputation into every interaction. A collections call done wrong is a regulatory and brand risk. Bharat Altum staffs collections, sourcing and tele teams that perform under that pressure. Where India borrows, saves and insures, we run the field force responsibly.
THE CHALLENGE
The workforce challenge in BFSI
This sector demands performance and conduct in equal measure. Collections executives have to recover overdue accounts while staying inside conduct rules. Loan sourcing reps have to bring quality leads, not just volume, because bad sourcing becomes tomorrow’s delinquency. Tele-agents represent the brand on every call. The workforce is large, field-heavy, target-driven and spread across geographies and customer segments.
Compliance is not a back-office concern here, it is the operating condition. Every person deployed has to be properly engaged, documented and statutorily covered, with clean audit trails. Combine that with high attrition typical of field collections and sourcing, and the real challenge becomes running a large, churning, target-driven workforce without ever letting compliance slip.
ROLES
Roles we staff in this sector
01
Field collections and recovery executives
02
Loan and card sourcing representatives
03
Relationship and acquisition executives
04
Tele-calling and tele-collections agents
05
Verification and field investigation staff
06
Sales MIS, back office and processing support
HOW WE DELIVER
How Altum delivers here
Compliance at the centre
Compliance ownership is the centre of how we run BFSI engagements. A dedicated Compliance SPOC owns multi-state statutory obligations, documentation and audit readiness, so your deployed workforce stands up to scrutiny. Payroll runs only after your approval, with clean records.
Performance with discipline
Performance is driven through an incentive engine configured to your collection and sourcing targets, and HRMS dashboards give your managers live visibility into field activity and outcomes. Geo-fenced attendance confirms field presence. A collections team and a sourcing team are managed as the distinct functions they are, and attrition control is built specifically for each. Your named Account Lead owns the relationship and the 72-hour escalation commitment.
RUN THE FIELD. STAY COMPLIANT. BOTH, AT SCALE.
Run the field. Stay compliant. Both, at scale.
Tell us your portfolio and your conduct requirements. We will build the workforce to fit.
Unitech Cyber Park, Sector 39, Gurugram 122001 · 9953450011 · info@altum.co.in