Roles We Staff · Technical & After-Sales
The technicians your customers meet after the sale.
After-sales is where the product proves itself. We staff and manage salaried technical service teams across India, recruited for skill and held to your service standards.
THE REALITY
The operating reality
Technical and after-sales work is the second half of the customer relationship. A field service technician arrives at the customer’s home or site, diagnoses a problem and fixes it, often under a warranty clock and an unhappy customer’s gaze. Installation coordinators make sure new products go live correctly. Warranty executives manage claims fairly and fast. Technical demonstrators turn product capability into a reason to buy.
This workforce is hard to get right because it combines two things that rarely sit together: real technical skill and genuine customer-facing polish. A technician who can fix anything but cannot handle a frustrated customer still damages the brand. Coverage matters too, because service-level commitments depend on having the right skill in the right area on the right day. And because skilled technicians are scarce and mobile, retention is a constant pressure.
You are not just staffing repairs. You are staffing the experience that decides whether the customer buys from you again.
ROLES
Roles we staff in this cluster
All salaried, with statutory cover.
01
Field Service Technicians
02
Installation Coordinators
03
Warranty Executives
04
Technical Demonstrators
HOW WE MANAGE
How Altum manages this workforce
Recruitment fit
We hire for verified technical skill and customer-facing conduct together, matched to your product category and service area.
Geo-fenced attendance
Attendance and deployment are tracked at the assigned location, supporting accurate area coverage against your service commitments.
Custom incentive engine
We configure incentives per role, linked to job completion, turnaround or customer-satisfaction metrics that suit technical service.
Attrition control
We monitor workforce health per deployment point on a RAG view and act early, because losing a skilled technician opens a coverage gap that is slow to refill.
Account ownership
A named Account Lead, Payroll SME and Compliance SPOC own your account, with a 72-hour escalation path.
Compliance
We own multi-state compliance across your service areas, with payroll released only on your approval.
Staff the service that earns the next sale
Staff the service that earns the next sale.
Share your product range, service areas and SLAs. We will build the technical team to match.
Unitech Cyber Park, Sector 39, Gurugram 122001 · 9953450011 · info@altum.co.in