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Grievance Redressal

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Bharat Altum is a brand of Altum Staffing & Marketing Solutions Pvt Ltd. We want every concern raised with us to be heard, recorded and resolved fairly and on time. This page explains who can raise a grievance, what it can cover, how to raise it and what happens next. It should be read alongside our Privacy Policy and Terms of Use.

  • Visitors and users of this Website
  • Candidates and applicants who have applied for roles through us or shared their details with us
  • Associates deployed on client sites or employed on our payroll
  • Clients and their representatives
  • Members of the public affected by our services or by communications made in our name
  • Personal data and privacy. Concerns about how we collect, use, share, store or delete your personal information, including requests under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
  • Website content. Content on the Website you believe is inaccurate, unlawful, infringing or harmful.
  • Job applications. Concerns about how an application, assessment or candidate communication was handled.
  • Fraudulent job offers or fee requests. Any job offer, interview call or request for money made in our name that you suspect is not genuine. We never charge candidates a fee to apply for or be placed in any role.
  • Payroll and statutory dues. For deployed associates, concerns about salary, deductions, PF, ESI, bonus, leave or other statutory dues processed by us.
  • Workplace concerns. Concerns about working conditions, conduct or treatment at a client site where you are deployed through us.

Sexual harassment complaints are handled by our Internal Committee under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, through a separate confidential channel: [Insert Internal Committee contact]. If you raise such a complaint through this page, we will pass it to the Internal Committee with your consent.

Commercial disputes under a signed client agreement are handled under the terms of that agreement. Matters already before a court, tribunal or statutory authority may be addressed through that forum.

You can raise a grievance by:

  • Email: info@altum.co.in, with “Grievance” in the subject line
  • Post: Grievance Officer, Bharat Altum, 11th Floor, Tower B, Unitech Cyber Park, Sector 39, Gurugram, Haryana 122001
  • Phone: 9953450011, during working hours. We may ask you to confirm a phone grievance in writing.

To help us act quickly, please include:

  • Your full name, mobile number and email address
  • How you are connected to us, for example candidate, deployed associate, client or website user
  • Your employee or associate ID and client site, if you are a deployed associate
  • A clear description of the issue, with relevant dates
  • Copies or screenshots of any supporting documents, messages or payment requests
  • The outcome you are seeking

Please do not send passwords, full bank account details or other sensitive information that is not needed to resolve your grievance.

  • Acknowledgement. We acknowledge personal data and IT-related grievances within 24 hours of receipt and give you a reference number. Other grievances are acknowledged within [confirm] working days.
  • Review. We may contact you for further information or to verify your identity. The time you take to respond does not count towards our resolution timeline.
  • Resolution. We aim to resolve personal data and IT-related grievances within 15 days of receipt. Payroll, statutory dues and workplace grievances are resolved within [confirm] days. Where a matter needs more time, we will tell you why and give you a revised date.
  • Response. We will write to you with our decision, the action taken and the reasons.

If you are not satisfied with our response, or have not heard from us within the timelines above:

  • Level 1: Grievance Officer, using the details below
  • Level 2: [Insert designation], senior management, at info@altum.co.in [confirm escalation email], quoting your reference number
  • Data grievances: if your concern about personal data remains unresolved, you may approach the Data Protection Board of India once it is operational, in line with the Digital Personal Data Protection Act, 2023
  • Other grievances: you may approach the relevant authority, such as the labour department, EPFO or ESIC for statutory dues, or the police or cybercrime portal for fraudulent job offers

We treat every grievance confidentially and share its details only with those who need them to investigate and resolve it, or where required by law. We do not tolerate retaliation against anyone who raises a grievance in good faith. Raising a concern will not affect your applications, deployment or employment with us. Grievances found to be knowingly false or malicious may be dealt with under applicable policies.

  • Designation: [Insert designation]
  • Email: info@altum.co.in
  • Address: 11th Floor, Tower B, Unitech Cyber Park, Sector 39, Gurugram, Haryana 122001
  • Phone: 9953450011
  • Working hours: Monday to Friday, [confirm hours], excluding public holidays

Questions about this page or a grievance you have raised: info@altum.co.in · 9953450011.

Questions

Questions about any of the above?

We are happy to help with questions about your data, these terms, or how the website works.

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