Roles We Staff · BFSI Field Sales & Collections
The field force that drives BFSI businesses.
BFSI field work sits where targets meet conduct. We staff and manage sales, collections and sourcing teams across India, recruited for results and governed for RBI compliance.
THE REALITY
The operating reality
Collections is high-pressure, customer-facing work carried out under scrutiny. A field collection executive meets borrowers in person, often in difficult conversations, while carrying recovery targets. A tele-collection agent does the same over the phone, at volume. Every interaction reflects on the lender, and the rules around conduct, contact and customer treatment are not optional.
This is what makes the workforce hard to manage. The same target pressure that drives recovery can push conduct in the wrong direction if the team is not selected, trained and supervised properly. Field movement makes attendance hard to verify. Loan sourcing and DSA work add their own targets and their own compliance exposure. And attrition is high, because the work is demanding and the conduct bar is unforgiving.
You need recovery and you need it clean. That requires a workforce built and governed for both.
ROLES
Roles we staff in this cluster
01
Field Sales & Channel Sales Executives
02
Field Collection Executives
03
Tele-Collection Agents
04
Loan Sourcing Representatives
05
DSA Field Staff
06
Customer Service Agents
HOW WE MANAGE
How Altum manages this workforce
Recruitment fit
We hire for composure, communication and integrity, screened with conduct in mind. In collections, temperament is a qualification.
Geo-fenced attendance
Field attendance is captured at the deployment point, so you know recovery teams are on the ground in the assigned area.
Custom incentive engine
We configure incentives per role, linked to recovery or sourcing outcomes, and structured so that performance is rewarded without incentivising shortcuts.
Attrition control
We track workforce health per deployment point on a RAG view and intervene early, keeping recovery capacity stable rather than reactive.
Account ownership
A named Account Lead, Payroll SME and Compliance SPOC own your account, with a 72-hour escalation path, so conduct and performance issues reach an accountable owner fast.
Compliance
This cluster carries elevated conduct exposure, and we own multi-state compliance across it. Payroll is released only on your approval.
Build a recovery team you can stand behind
Build a recovery team you can stand behind.
Tell us your portfolios, geographies and targets. We will staff the field and tele teams to match.
Unitech Cyber Park, Sector 39, Gurugram 122001 · 9953450011 · info@altum.co.in