Roles We Staff · Back Office & Commercial Support
The teams that keep the numbers right and the orders moving.
Behind every field force and store is a back office that has to be accurate and on time. We staff and manage salaried commercial support teams across India, built for precision and continuity.
THE REALITY
The operating reality
Back office work is invisible until it goes wrong. Sales accounting executives reconcile what the field reported. MIS analysts turn raw data into the reports leadership runs the business on. Data entry operators and order processing staff keep the order-to-dispatch chain unbroken. A single delayed report or mis-keyed order ripples outward into decisions, billing and customer trust.
The challenge here is consistency under pressure. Month-end and order peaks create hard deadlines, and quality cannot drop to hit them. The work is detailed and repetitive, which makes engagement and retention matter more than people expect: a team that churns loses process knowledge that takes weeks to rebuild. Accuracy, throughput and continuity all have to hold at once.
This is not headcount you can swap freely. It is a knowledge-bearing workforce that has to be staffed for the long term.
ROLES
Roles we staff in this cluster
All salaried, with statutory cover and defined reporting lines.
01
Sales Accounting Executives
02
MIS Analysts
03
Data Entry Operators
04
Order Processing Staff
05
Customer Service Back Office
06
Finance & Accounts Support
HOW WE MANAGE
How Altum manages this workforce
Recruitment fit
We hire for accuracy, systems fluency and the temperament for detailed, deadline-driven work, matched to your tools and processes.
Geo-fenced attendance
Attendance is tied to the deployment site, whether that is your office or a shared service location, giving you a clear view of presence and coverage.
Custom incentive engine
We configure incentives per role, linked to accuracy, turnaround or volume metrics, so quality and timeliness are rewarded together.
Attrition control
We track workforce health per deployment point on a RAG view and act early, protecting the process knowledge this workforce carries.
Account ownership
A named Account Lead, Payroll SME and Compliance SPOC own your account, with a 72-hour escalation path.
Compliance
We own multi-state compliance across your support locations, with payroll released only on your approval.
Staff a back office that holds the line
Staff a back office that holds the line.
Tell us your processes, systems and volumes. We will build the support team to match.
Unitech Cyber Park, Sector 39, Gurugram 122001 · 9953450011 · info@altum.co.in